World -Class Customer Experience
Is Now In Your Hands
Chatbot
People want to engage with authentic content and personalized experiences.
When chatbots provide those things, audiences gravitate toward them.
Users trust the bots (and the brands behind them) to fulfill their needs and come back repeatedly if the bots prove their worth
“Building a social robot has the promise to tap into the emotional intelligence system we have built-in and to communicate with us on our own terms”
Chatbot
“A Social Robot that has the promise to unleash infinite cognitive and emotional intelligence system that can
communicate with us to ensure higher standards of service.”
Emotionally intelligent assistants
Global Survey of Smartphone User
69%
Agree it would much easier if
technology could speak back to
them
73%
Say if voice assistant could understand
them properly and respond as well as
human can, they’d use them all the time
Why Chatbot
Our Services
Understand the business requirement, nature of queries, volumes and channels for deployment.
Build a business case based on the requirements and outcomes.
Explore
- Exploring the business value and technological feasibility of applying Conversational AI.
- Understanding the vendor landscape
Mindshare
- set a vision by defining the future channel strategy & mix introducing automated chat (Re)design the customer journey across all touchpoints to optimize the experience
Build MVP
- Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)
Explore
- Exploring the business value and technological feasibility of applying Conversational AI.
- Understanding the vendor landscape.
Create a Vision
- Set a vision by defining the future channel strategy & mix introducing automated chat
- (Re)design the customer journey across all touchpoints to optimize the experience
Build an MVP
- Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)
Impact (Conversion / Transformation)
Improving Customer Experience
Improving Customer Satisfaction Scres
Increasing Sales & Retention
Improving Volume Handling
Lowering Operational Cost
Project Plan
Build a business case based on the requirements and outcomes.
Platform Selection
Finalise key components such as channel, Machine Learning (ML)/Natural Language Processing (NLP)/Natural Language Generation (NLG) and Software Development Kit (SDK), and select the right platform for development. Deploy on the webpage, instant messaging apps, mail or social media network.
Design
Create functional and technical design documents and architecture based on platform selection and deployment options.
Development
Set up an Integrated Development Environment (IDE), set up a Testing Environment for chatbots and develop intelligence algorithms and automation scripts
Testing
Conduct the following tests: unit testing, integration testing, load testing, system testing and user acceptance testing
Deployment
Deploy the chatbot on the channels selected, and make further improvements based on user queries and feedback
Use Case
Real Estate: Capture the customers Details like Email address, Phone number, Requirement of the house , location , etc.
Food Delivery: Take down the customized order for pizza, sandwich, etc.
