World -Class Customer Experience
Is Now In Your Hands

Chatbot

People want to engage with authentic content and personalized experiences.

When chatbots provide those things, audiences gravitate toward them.
Users trust the bots (and the brands behind them) to fulfill their needs and come back repeatedly if the bots prove their worth

“Building a social robot has the promise to tap into the emotional intelligence system we have built-in and to communicate with us on our own terms”

Chatbot

“A Social Robot that has the promise to unleash infinite cognitive and emotional intelligence system that can
communicate with us to ensure higher standards of service.”

Emotionally intelligent assistants

Global Survey of Smartphone User
 

69%

Agree it would much easier if
technology could speak back to
them

73%

Say if voice assistant could understand
them properly and respond as well as
human can, they’d use them all the time

Why Chatbot

Our Services

Understand the business requirement, nature of queries, volumes and channels for deployment.
Build a business case based on the requirements and outcomes.

Explore

  • Exploring the business value and technological feasibility of applying Conversational AI.
  • Understanding the vendor landscape

Mindshare

  • set a vision by defining the future channel strategy & mix introducing automated chat (Re)design the customer journey across all touchpoints to optimize the experience

Build MVP

  • Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)

Explore

  • Exploring the business value and technological feasibility of applying Conversational AI.
  • Understanding the vendor landscape.

Create a Vision

  • Set a vision by defining the future channel strategy & mix introducing automated chat
  • (Re)design the customer journey across all touchpoints to optimize the experience

Build an MVP

  • Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)

Impact (Conversion / Transformation)

Improving Customer Experience

Improving Customer Satisfaction Scres

Increasing Sales & Retention

Improving Volume Handling

Lowering Operational Cost

Project Plan

Understand the business requirement, nature of queries, volumes and channels for deployment.
Build a business case based on the requirements and outcomes.

Platform Selection

Finalise key components such as channel, Machine Learning (ML)/Natural Language Processing (NLP)/Natural Language Generation (NLG) and Software Development Kit (SDK), and select the right platform for development. Deploy on the webpage, instant messaging apps, mail or social media network.

Design

Create functional and technical design documents and architecture based on platform selection and deployment options.

Development

Set up an Integrated Development Environment (IDE), set up a Testing Environment for chatbots and develop intelligence algorithms and automation scripts

Testing

Conduct the following tests: unit testing, integration testing, load testing, system testing and user acceptance testing

Deployment

Deploy the chatbot on the channels selected, and make further improvements based on user queries and feedback

Use Case

Real Estate: Capture the customers Details like Email address, Phone number, Requirement of the house , location , etc. 
Food Delivery: Take down the customized order for pizza, sandwich, etc.
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