World -Class Customer Experience
Is Now In Your Hands

Chatbot

People want to engage with authentic content and personalized experiences.

When chatbots provide those things, audiences gravitate toward them.
Users trust the bots (and the brands behind them) to fulfill their needs and come back repeatedly if the bots prove their worth

“Building a social robot has the promise to tap into the emotional intelligence system we have built-in and to communicate with us on our own terms”

chatbot1
flowchart

Chatbot

“A Social Robot that has the promise to unleash infinite cognitive and emotional intelligence system that can
communicate with us to ensure higher standards of service.”

mobile-bot

Emotionally intelligent assistants

Global Survey of Smartphone User
 

69%

Agree it would much easier if
technology could speak back to
them

73%

Say if voice assistant could understand
them properly and respond as well as
human can, they’d use them all the time

Why Chatbot

value chatbot

Our Services

Understand the business requirement, nature of queries, volumes and channels for deployment.
Build a business case based on the requirements and outcomes.

Explore

  • Exploring the business value and technological feasibility of applying Conversational AI.
  • Understanding the vendor landscape

Mindshare

  • set a vision by defining the future channel strategy & mix introducing automated chat (Re)design the customer journey across all touchpoints to optimize the experience

Build MVP

  • Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)
services

Explore

  • Exploring the business value and technological feasibility of applying Conversational AI.
  • Understanding the vendor landscape.
services

Create a Vision

  • Set a vision by defining the future channel strategy & mix introducing automated chat
  • (Re)design the customer journey across all touchpoints to optimize the experience

Build an MVP

  • Mobilize the right team to engage in building a Minimal Viable Product solution to start the learning experience together with all stakeholders (customers, operations, IT, organizational design, ...)

Impact (Conversion / Transformation)

customer-experience

Improving Customer Experience

customer-satisfaction

Improving Customer Satisfaction Scres

increase-sales

Increasing Sales & Retention

volume-handling

Improving Volume Handling

low-cost

Lowering Operational Cost

Project Plan

Understand the business requirement, nature of queries, volumes and channels for deployment.
Build a business case based on the requirements and outcomes.
step1

Platform Selection

Finalise key components such as channel, Machine Learning (ML)/Natural Language Processing (NLP)/Natural Language Generation (NLG) and Software Development Kit (SDK), and select the right platform for development. Deploy on the webpage, instant messaging apps, mail or social media network.

step2

Design

Create functional and technical design documents and architecture based on platform selection and deployment options.

step3

Development

Set up an Integrated Development Environment (IDE), set up a Testing Environment for chatbots and develop intelligence algorithms and automation scripts

step4

Testing

Conduct the following tests: unit testing, integration testing, load testing, system testing and user acceptance testing

step5

Deployment

Deploy the chatbot on the channels selected, and make further improvements based on user queries and feedback

Use Case

Real Estate: Capture the customers Details like Email address, Phone number, Requirement of the house , location , etc. 
Food Delivery: Take down the customized order for pizza, sandwich, etc.
usecase
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