eSync System

eSync System

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Case Study

eSync System

A Versatile Order Management, Order Processing, and Customer Service System for Pharmaceutical Industry
Cognisun Portfolio

For a Leading Pharmacy Chain, UK

Client Background

Client Background

  • The client is a leading pharmaceutical company in United Kingdom. It is some of the respected names across industry verticals, globally.
  • The client manufacturers distributes and sell the pharmaceutical and cosmetic products across several countries globally.
  • The client utilizes channels like eBay, Amazon and their own E-Commerce Portal for selling their products and services.

Business Challenges & Needs

  • End client was facing order fulfillment issues, customer service glitches, and was not happy with the performance of the legacy system.
  • There were SKU /Product Identification Code related errors causing incorrect product assignment leading to customer grievances and ineffective operations.
  • Overall product development and schema needed continuous monitoring & managing; involvement of new activities & data structures were required to be added.
Client Background
Client Background

Solution Overview

  • Cognisun team reverse engineered the legacy system; carried out in depth exercise of analyzing the client requirements, shortcomings of the legacy system and conducted JAD sessions with business stakeholders to understand their wish list.
  • Corrected the data modeling schema and migrated the legacy system data into newly redefined database schema.
  • Developed comprehensive and versatile web application to facilitate order management, order fulfillment, purchase order, and customer service processes.

Key Technologies

PHP

MySQL

jQuery

Bootstrap

Linux

Highlights & Benefits

Solution Highlights

  • Designed a flexible, effective and scalable database schema for ease of future maintenance and enhancements
  • Easy to use, responsive and intuitive user interface compatible across various browsers, devices, and screen resolutions.
  • Scheduled Cron jobs running around the clocks for efficient data mining and processing.

Business Benefits

  • Efficient order fulfillment cycle leading to better customer satisfaction and increased sale.
  • Ease of maintenance and future enhancement.
  • Cost saving due to reduced dependencies on the third party vendors

Global Presence

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