e-commerce Sector Challenges
Lack of Customer Verification Measures
Once a customer signs up in an e-commerce portal, the portal is unaware about the customer except the information he/she entered, the credibility of the customer is questionable. These have resulted in huge revenue losses for many e-commerce players.
Lack of System Integration
Order management system, customer support system, dispatch system, order tracking system, etc are applications that can streamline the experience of the customer across the buying journey. But if these systems are disparate it could ruin customer experience.
Product Returns and Refunds
When products are returned because customers are unsatisfied with the product, it scars the business with heavy loss on shipment and reputation. Cost of logistics has always been an issue for e-commerce players especially for those who deliver for free.
E-commerce industry is an industry where the cost of switching is pretty insignificant. A lot of players have lost customers because their rivals have a better quality of customer service, or better discounts. Customers demand consistent and seamless experience across all channels, and players that refuse to deliver fail to retain customers.
One of the biggest concerns today’s consumers have is the risk of fraud when they’re shopping online. With highly sophisticated malware and savvy cybercriminals, customers’ card and bank information can easily be stolen if a merchant doesn’t take the proper security measures.
What CogniSun Offers
- We bring to table diverse set of competencies to integrate your e-commerce store with order management system(OMS), customer service system, order tracking system to ensure that customer gets an enriched experience coupled with quick and effective customer service
- At CogniSun, we take the data security and confidentiality seriously. All our solutions leverage data encryption, SSL and fool proof authentication and authorization techniques.
- Single stop solution to setup a complete e-commerce shop. We take care of design and development of store, managing products and categories, dynamically refreshing stock and prices using peripheral applications. We also help you downloading the store orders and route them through order management system.
- Effective Search Engine Optimization (SEO) Program: CogniSun has got in-house SEO experts that can help boost site ranking in search engines, customer reach and targeted marketing.
Broad Spectrum of Services & Solutions
- Magento and Open Cart based e-commerce stores
- Software solutions to integrate e-commerce store with Order fulfillment, Tracking and Customer Service software systems
- Responsive e-commerce stores that runs on Web, smart phone and tablets
- SEO Services
- Store Locator and Google Map Integration
- Google Analytics and Web Master tool administration
- 10+ years of experience in delivering excellent quality of software solutions
- 100% delivery ratio
- Highly experienced and qualified pool of software professionals
- 24/7 Support via Email/Phone/Skype
- Cost-Effective and faster turnaround time
- Use of industry proven work methodologies and performance metrics